TERMS & CONDITIONS

RATES

All prices are in U.S. dollars or the exchange rate in nuevo sol  and are subject to change without notice. The rate of tourism programs is per person, based on a double occupacy, unless specified different conditions. The rates quoted in the list of hotels are per person.

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Dynamic Pricing Policy: Our rates are calculated based on operational logistics, including specialized guides, river transportation, and field staff. Amazon Discovery operates under a dynamic pricing structure:

• Standard Rates: These are our official list prices for individual bookings or last-minute reservations.

• Group & Promotional Rates: Special discounts may apply to pre-consolidated groups or through specific direct-booking promotions.

• Guaranteed Departure: Paying the standard rate ensures the operation of your tour, regardless of whether other travelers join the group later under different commercial conditions.

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Discounts for children.

Generally our programs are not recommendable for children under 10 years old, since the activities are sometimes little rough. However, we may accept children if parents accept that having them in the trip may cause delay or lose some activities. . Children from 5 to 10 years are charged 50% of adults and will have included normal service. Children over 10 pay the price for adults

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PROGRAMS

The programs are planned with great care, although, for operational reasons may be necessary to change the order of activities in the itinerary or the specified route, and though such cases are rare, in general the itinerary should be treated only as a rough guide.

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CONTRACTED TOURS

Booking: To confirm your reservation, a 50% deposit of the total tour price is required.
Payments can be made online via our secure payment link, through bank transfer, or via Western Union.

The remaining 50% balance must be paid in cash (USD or PEN) before the start of the tour. Please note that payments made via credit card or digital platforms may be subject to additional processing fees.

Rate Transparency and Acceptance: By confirming a reservation and making the initial deposit, the client accepts the agreed-upon price. Amazon Discovery does not issue refunds, credits, or price adjustments if a passenger encounters other travelers during their trip who have accessed group rates, seasonal promotions, or volume discounts. Each service contract is independent and governed by the specific terms and conditions active at the time of booking.

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Cancellation and Insurance Policies – Amazon Discovery

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Cancellations and Refunds:

• Cancellation by the client:​

  • More than 30 days before the tour start date: 100% refund of the total amount paid.

  • Between 15 and 29 days before: 70% refund of the total amount paid.

  • Between 7 and 14 days before: 50% refund of the total amount paid.

  • Less than 7 days before: No refund will apply, except in documented cases of force majeure (e.g., serious illness with medical certificate, natural disasters).

  • Important Note: All refunds are subject to the deduction of administrative fees and bank/payment gateway commissions (typically between 5% and 8%, depending on the payment method used).
     

• No-show policy:

  • No refund applies.

• Reservation modifications:

  • Date changes requested at least 15 days in advance are subject to availability and free of charge.

  • Changes requested with less than 15 days may incur administrative fees.

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Trip Cancellations by Amazon Discovery:

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• Cancellation by the company:

  • If Amazon Discovery cancels the service for operational or safety reasons, the client may choose between:

    • Full refund of the amount paid.

    • Rescheduling the tour to an alternative date at no additional cost.

1. Health Conditions:
   If a traveler shows symptoms of illness or a medical condition that cannot be adequately managed while in the lodge, and it is deemed safer for them to remain in the city. Amazon Discovery is not responsible for the traveler’s medical care.

2. Adverse Weather or Environmental Conditions:
   In cases of severe storms, flooding, or extreme drought that may affect navigation or safety.

In such cases, a full refund will be issued within 7 calendar days.

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Health and Safety Disclaimer

Our company is not liable for any illness, disability, mental condition, or related issue that could endanger the health or safety of the traveler or third parties during the course of the contracted tour. This also applies to any condition that may limit or prevent the proper delivery of our tourism services.

Therefore, the company will not accept any claim or refund related to the above-mentioned circumstances, including cases in which such issues might not normally arise under standard conditions.

We kindly ask all travelers to inform us prior to booking of any existing medical, physical, or mental condition, so we can provide appropriate recommendations and suggest services that best suit their needs.

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Terms and Conditions — Cancellations and Refunds

Amazon Discovery – Tour Operator

If a passenger decides to leave the lodge or end the tour before completion, no refund or claim will be accepted for the unused portion of the program.

In addition, if the client requests transportation outside the regular schedule previously established by Amazon Discovery, an extra transfer fee of S/.250.00 will apply for the additional boat service.

Should a passenger decide to abandon the trip at any time during the tour, this will also be considered a voluntary withdrawal, and no refund will be granted.

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Baggage:
Before starting the jungle tour, we recommend that each traveler bring only the essentials for the number of days they will be staying in the rainforest. Heavier luggage can be safely stored in the city, while personal backpacks are ideal for the expedition.